Community and public sector caseworkers and lawyers can call Consumer Action for specialist legal advice on handling consumer matters on our Worker Advice Line. This service is available Monday to Friday from 10am to 1pm and 2pm to 5pm:
In addition to advising consumers directly, we also regularly assist community legal centres, consumer support workers, financial counsellors and other community workers acting for low-income consumers.
Consumer Action can:
Where appropriate, matters can also be referred to our legal casework team for legal representation of your client.