Here you’ll find resources to help you help your clients.

Template letters

Stuck for words?  Use these letters to help resolve common consumer law problems for your client.

People who help people

Compelling narratives for consumer advocates and financial counsellors. We change lives every day – how can we tweak our language to change even more lives? A practical guide to effective language.

Cash Converters Toolkit

A step by step guide for Financial Counsellors and Community Lawyers about how you can support your client in a dispute with Cash Converters regarding a Small Amount Credit Contract (payday loan).

Cash Converters Toolkit Part 1

Cash Converters Toolkit Part 2