Worker Advice Line

Community and public sector caseworkers and lawyers can call Consumer Action for specialist legal advice on handling consumer matters on our Worker Advice Line. This service is available Monday to Friday from 10am  to 1pm and 2pm to 5pm:


Worker Advice Line (03) 9602 3326

 Worker Advice email


In addition to advising people directly, we also regularly assist community legal centres, consumer support workers, financial counsellors and other community workers acting for low-income consumers.

Consumer Action can:

  • review consumer contracts and documents;
  • help draft letters; and
  • provide ongoing advice on particular cases where required.

Where appropriate, matters can also be referred to our legal casework team for legal representation of your client.