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  • Home
  • Worker Advice Line
  • Training
  • Resources
    • Template letters
    • Consumer lease compass
    • Toolkits
    • Marketing, media and campaigning
  • Get involved
  • How we work
    • Service Charter for the Worker Advice Line
    • Royal Commission 2018
  • News

Helping you help them

 

 

 

You change lives every day. We're here to support you in that mission.

These resources will help you with common consumer law, credit and debt problems.

Do you have a resource to share or an idea? Let us know at media@consumeraction.org.au

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Template letters

  • Letter requesting documents about a credit contract

  • Letter requesting documents about a consumer lease

  • Letter making Hardship Application on client’s behalf

  • Letter regarding unjust or unsuitable small amount credit contract

  • Letter requesting documents from debt collector

  • Letter to debt collector on behalf of judgment proof clients

  • Debt collection – letter of offer to settle

  • Debt collection – letter requesting waiver

  • Debt collection – letter to stop contact

  • Debt collection – Sample VCAT application for harassment

Toolkits

  • Cash Converters Toolkit

Marketing, media and campaigning

  • People who help people – compelling narratives for consumer advocates and financial counsellors

  • Watch Your Nuts

  • A tough nut to crack

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.

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